Industry: IT / Telecom
Job title: Customer Care Manager
Here is what Emil had to share after his experience participating in a Surdek retreat.
I was looking for ways to learn through other professionals and how to better exercise my leadership as a Customer Care Manager within my organization. I found the formula proposed for the retreat was a good opportunity to learn and absorb new leadership tips.
During the event, you discover your leadership opportunities in all aspects of your life. This includes work, family matters and other personal endeavours. You learn a lot about yourself and share tools with mentors and other participants in a relaxed environment.
Thinking about it, there is one thing that had a big impact on me. I realized no matter the field we are coming from, we are all dealing with the same challenges. Whether working on our team projects at work or in our personal lives, the challenges the other participants faced were very similar to mine.
The cost of the retreat included everything: the room, food and the support from the coaches.
The participants always assisted each other with an open heart. This created a more reassuring experience for me despite sometimes being out of my comfort zone. The coaches listened to us, suggested solutions and also offered us different perspectives. Having the time to do all that personal introspection and then hearing the stories of others as well was a wonderful bonus.
This leadership retreat was full of leaders willing to look at themselves and share their experiences. Everyone should be able to take advantage of this kind of opportunity! Thank you all!